Our Process
At Mills, we take a holistic approach. Our process follows our Four Pillars - Advise, Design, Install, and Support. We see a project from the ideation stage through the long-term support and maintenance of a system. Clients may choose to use Mills for one, some, or all of our service offerings.
It is our primary goal to be considered our clients’ and building partners’ trusted technology advisors. For our clients, this means consulting with them before the start of any project to identify the right technology solutions to meet all of their needs, including budget. For our building partners, this also means providing educational courses to keep them informed of the often rapid changes within integrated technologies. Mills is certified to present several courses for continuing educational credits recognized by AIA, ASID, NAHB, and other organizations.
The success of any project starts with proper planning and design. Good design begins with understanding the voice of the customer – listening to our client’s needs, values, and budget. From there, we provide solutions and refine them with client feedback. We work with other project stakeholders to ensure that coordination is performed before the start of work. Finally, Mills often produces a package of design documents, including floor plans, system diagrams, and a budget with a bill of materials, helping ensure that projects stay on time and on budget.
Mills boasts some of the most experienced and highly-trained technicians in the industry. Our average technician has over a decade of industry experience – longer than most technology companies have been in business. Combined with our design and planning, the result is finished technology systems of the highest caliber.
Like anything else that has electronic and mechanical parts, and software updates, client systems need service from time to time. With the rapid changes in technology and the nature of electronics, this sometimes means establishing a regular maintenance schedule. We also employ a variety of devices to monitor and manage systems remotely, so that we can identify and often fix system problems before clients even realize there is an issue. To help facilitate our maintenance and uptime, Mills offers a variety of customer care plans.
